OlyVapes Logo



Age Verification

You must be 18 or older to use OlyVapes.com

This information will be saved and filled in when you checkout/register. 

Please enter your birthdate below. 



PRODUCT WARRANTY


Non-Consumable Product Limited Warranty


This Warranty for OlyVapes™ branded non-consumable Products (the "Product") is provided by OLYVAPES LLC, Olympia, WA 98502, United States. The provider of this warranty is sometimes referred to herein as "we."


We warrant the OlyVapes™ branded non-consumable Product against defects in materials and workmanship under ordinary consumer use for one year from the date of original retail purchase. During this warranty period, if a defect arises in the Product, and you follow the instructions for returning the Product, we will, at our option, to the extent permitted by law, either (i) repair the Product using either new or refurbished parts, (ii) replace the Product with a new or refurbished Product that is equivalent to the Product that is to be replaced, or (iii) refund to you all or part of the purchase price of the Product. 


This limited warranty applies, to the extent permitted by law, to any repair, replacement part or replacement product for the remainder of the original warranty period or for thirty days, whichever period is longer. All replaced parts and Products for which a refund is given shall become our property.


This limited warranty applies only to hardware components of the Product that are not subject to accident, misuse, neglect, fire or other external causes, alterations, repair, or commercial use. This warranty does not apply if, in the judgement of OLYVAPES LLC, the product fails due to damage from shipment, handling, storage, accident, abuse or misuse, or if it has been used or maintained in a manner not conforming to Product instructions, or has been modified in any way. Repair by anyone other than OLYVAPES LLC or an approved agent voids this warranty. The maximum liability of OLYVAPES LLC is the Product purchase price. 



Consumable Product Limited Warranty


This Warranty for OlyVapes™ branded consumable Products (the "Product") is provided by OLYVAPES LLC, Olympia, WA 98502, United States. The provider of this warranty is sometimes referred to herein as "we."


We warrant the OlyVapes™ branded consumable Product against defects in materials and workmanship under ordinary consumer use for 30 days from the date of original retail purchase. During this warranty period, if a defect arises in the Product, and you follow the instructions for returning the Product, we will, at our option, to the extent permitted by law, either (i) repair the Product using either new or refurbished parts, (ii) replace the Product with a new or refurbished Product that is equivalent to the Product that is to be replaced, or (iii) refund to you all or part of the purchase price of the Product. 


This limited warranty applies, to the extent permitted by law, to any repair, replacement part or replacement product for the remainder of the original warranty period plus the number of whole days that the product has been out of the buyer's hands for warranty repairs. All replaced parts and Products for which a refund is given shall become our property.


This limited warranty applies only to hardware components of the Product that are not subject to accident, misuse, neglect, fire or other external causes, alterations, repair, or commercial use. This warranty does not apply if, in the judgement of OLYVAPES LLC, the product fails due to damage from shipment, handling, storage, accident, abuse or misuse, or if it has been used or maintained in a manner not conforming to Product instructions, or has been modified in any way. Repair by anyone other than OLYVAPES LLC or an approved agent voids this warranty. The maximum liability of OLYVAPES LLC is the Product purchase price. 


Products that have been used in a way that is contrary to local, state, or federal laws; including but not limited to the use of any illegal substances, are not eligible for replacement under the 30 day warranty. DO NOT send any product that has been used for illegal purposes to OLYVAPES LLC. 
 
OlyVapes™ branded products are intended only for use with legal herbs and herbal extracts as prescribed and supervised by a licensed physician. Any use of products in a way that is contrary to local, state, or federal laws voids all product warranties.



Warranty Return Policy


You must obtain a Return Materials Authorization (RMA) number from Customer Support before returning a product. You must e-mail or call Customer Support at olyvapes@gmail.com or (909) 276-5369 to receive your RMA number. Products returned without an RMA number are not processed and will be returned to you.

  • OLYVAPES LLC itself does not give refunds for products purchased through a third party retail outlet. Refunds come from the place of purchase, only.
  • Proof of purchase is required to get warranty service.
  • Return shipping is prepaid by the customer.
  • International customers may be subject to duties, taxes and brokerage fee. Customers are responsible for fees incurred. 

 


Warranty Replacement Procedure


Do not ship your defective product to OLYVAPES LLC before contacting Customer Support.


1. Obtain a Return Materials Authorization (RMA) number by contacting Customer Support.


2. A Customer Support agent will do troubleshooting to see if the product is defective. If it is, then this information is required:


  • Your contact information
  • Product serial number
  • Proof of purchase
  • Credit card information for optional shipping services

3. The Customer Support Representative will provide you with an RMA number and shipping information. Please be sure to write this down.


4. Package product securely. Do not include manuals, cables, or other properly fucntioning accessories and attachments. OLYVAPES LLC only replaces the defective unit and will not return other accessories and attachments. Include your contact information with your name, address, phone number, and RMA number inside the package.


5. Send the product to the RMA fulfillment address given by Customer Support. Clearly write your RMA number on the outside of the package you are returning. Customers are responsible for the freight charges to OLYVAPES LLC. We suggest using a carrier that provides tracking information. OLYVAPES LLC is not responsible for packages lost in transit to OLYVAPES LLC. The replacement product is shipped by ground with shipping charges prepaid. Expedited shipping is available at extra cost.


For status of an already issued RMA, e-mail or call Customer Support at olyvapes@gmail.com or (909) 276-5369.



Definitions


Non-consumable parts include: batteries, USB cables, wall chargers, drip tips, and attachment bases (receptacles for cartomizers, clearomizers and atomizers). 


Consumable parts include: cartomizers, clearomizers, atomizers, globe glass, gaskets, plastic and glass tubes for tank attachments.